Building Quality Into Organisations and Teams: Implementation of quality improvement programmes across organisations, introduction of ETVX processes across the business as well as in the software development life cycle; audit / review / recommendation reports; Use of EFQM Excellence Model and Balanced Business Scorecard; Introduction and support of flexible, agile approaches to development and maintenance. Customer touch points, use of user centred / user experience design, usability reviews and testing. Example organisations: Dolphin Computer Access (software vendor providing accessibility software), ARCOS (charity who work with people with brain and spine injuries); K3 Group (software house).
Consultancy: Support to corporate strategy definition and deployment; Strategic advice on software quality, software testing and metrics; Advice to customer programme manager and management team on software quality improvements; Mentoring and strategy/planning advice; Process improvement consultancy and implementation. Example organisations: Capgemini Aspire; Euroclear; Dolphin Computer Access.
Coaching, Mentoring and Training: Development and delivery of presentations and training courses in quality management, software testing and related topics plus hands on coaching during skills implementation; Mentoring of managers and staff during strategy development and implementation. Development and delivery of courses across TSG’s L&D portfolio; ISEB/ISTQB: authoring and review of syllabi, including expert level for Process Improvement; member of the ISEB accreditation panel until 2005; designed, built and delivered certification and professional development training material at foundational, intermediate, advanced / practitioner and expert levels. Examples: IETC, TSG, IBM, Dolphin Computer Access.
Testing: Wrote and implemented testing and implementation strategies, reviews and audits, skills transfer, management, metrics and controls; Advised, managed and trained in the areas of testing, implementation planning and controls for a major multi-stage migration; Planned and co-ordinated the implementation / migration dress rehearsals and live run. Designing and running tests. Analysis of design diagrams. Example organisations: Dolphin Computer Access, K3 Group, IBM, Prudential.
Research: Balanced Scorecard approaches to quality metrics, related conferences presentations and papers; Teamwork techniques and their relation to the IT project; Agile approaches to projects and testing; Development of Software Testing as a profession within IT; Development of the “TUSK” (Test User Satisfaction Kit). Influence diagrams for testing and quality. Examples: Capgemini Netherlands; Papers for conferences.