I built a patchwork quilt. When I look back on that 10 years of work, it has been rather like an IT project. What I have built is literally soft, and very cosy. It is soft ware. The process of making it has taken me through decisions around unclear and changing requirements, design and prototyping, and a final delivery with some compromises and some surprises.
Even though I was the customer and the maker for the quilt, I still managed to have unclear requirements. At each stage I did not know what I wanted until I saw it, my requirements and expectations have changed. In fact when I started collecting fabric, I did not know that I wanted a quilt. And, I certainly didn’t expect I would up with something so large.
It’s a software project that got out of control, but still, it delivered, and the ending is beautiful and used every day. Uncertainty was part of the story – uncertainty drove the creativity. The User eXperience (UX) for the quilt is excellent – the journey to get to that UX was at times terrifying. At each mistake and uncertainty I had to think “do I unpick or stop or do I go on?” How much more difficult UX is when you are not your own customer. Be aware that uncertainty is natural.